Delivery, freshness & privacy

Cut to order

Every order is cut, weighed and packed by hand after you place it. Meat is sold by weight, so packed weights can vary slightly from what you ordered.

Our fair-weight promise

We never charge you more than your order total. If your cuts weigh in under what you paid for, the difference is added to your Jumla credit automatically and used on your next order.

Delivery

We deliver in chilled bags within our delivery areas. Fees, minimum orders and free-delivery thresholds are shown at checkout for your area. Please keep your phone on so your rider can reach you.

Cancellations & refunds

You can cancel free of charge before we start cutting — just call or WhatsApp us on 0746 246946. Once an order has been cut we can't resell it, but if anything isn't right with your order, tell us within 24 hours and we'll make it right.

Privacy

We use your name, phone number, address and email only to prepare, deliver and update you about your orders, and to keep your account. Payments are processed by M-Pesa (Safaricom) or Paystack — we never see or store your card number or M-Pesa PIN. You can opt out of SMS or email updates in your account at any time, and ask us to delete your data by contacting orders@jumlacuts.co.ke.